Refund & Cancellation Policy

EFFECTIVE: JULY 14, 2026 · LAST UPDATED: AUGUST 11, 2026 · INFOFUSION LLC

1.Overview

InfoFusion LLC ("InfoFusion", "we", "us") provides live, one-on-one online tutoring services billed on a monthly basis at the end of each billing cycle. By using our services, you agree to this Refund & Cancellation Policy, which forms part of our Terms & Conditions.

2.Billing structure

• Each plan has a fixed monthly price in US Dollars (USD) covering all lessons on the student's regular weekly schedule during that calendar month. Lesson counts vary with the calendar; the plan price does not.
• An invoice at the plan rate, including an itemized log of the sessions delivered, is issued at the end of each month.
• Payment is due within 7 days of the invoice date, via the secure payment link and methods specified on the invoice. A receipt is provided upon confirmation of payment.
• Partial months — enrollment starting mid-month, or cancellation — are prorated based on scheduled lessons.

3.Refund eligibility

Because invoices are issued after lessons are delivered, many billing issues can be resolved before any payment is made. The remedy depends on the situation:

• Unpaid invoice errors → invoice correction. If you believe an invoice contains an error, contact us as soon as possible. Where a discrepancy is confirmed, we correct or adjust the invoice before payment is due.
• Paid billing errors → refund. If a billing error is confirmed after payment — such as a duplicate charge, an amount inconsistent with your plan, or a lesson charged in a prorated period but not delivered due to our fault — we issue an account credit, a partial refund, or a full refund, as appropriate.
• Interrupted or undelivered lessons → replacement or credit. A lesson materially disrupted by a verified technical failure on our side is made up with a replacement lesson at no cost; where a replacement is not practical, we apply a prorated credit or refund.

All requests are reviewed in good faith on a case-by-case basis, and we will let you know the outcome as soon as reasonably possible.

4.Billing questions & adjustments

Invoice-related questions should be raised promptly upon receipt to avoid delays in processing — though you may raise a billing discrepancy at any time after billing. Where a billing error or service issue is confirmed, we will apply a correction, credit, partial refund, or full refund as appropriate.

5.Missed classes & rescheduling

• If a student misses a scheduled lesson without prior notice, the session is treated as a committed session: it is not made up or credited, and it counts as delivered for any prorated billing.
• Classes can be rescheduled free of charge with prior notice — we recommend at least 24 hours.
• If your instructor must cancel a session, it is rescheduled at no cost — instructor cancellations never count against you.

6.Cancelling the service

• You may cancel your tutoring services at any time by emailing [email protected] or calling +1 (307) 449-2122.
• To avoid charges for upcoming scheduled lessons, cancellation requests must be received at least 24 hours before the start time of the next scheduled lesson.
• Lessons scheduled within the 24-hour notice period are considered committed sessions and may be billed, as the instructor has reserved that time for the student.
• Any lessons scheduled more than 24 hours after the cancellation request are cancelled without charge.
• There are no cancellation fees and no long-term contracts.
• After cancellation takes effect, no future lessons are scheduled and no future billing occurs.
• You remain responsible only for lessons already delivered and lessons scheduled within the applicable 24-hour notice period; your final invoice is prorated accordingly.
• Free trial lessons carry no payment obligation and may be cancelled at any time without charge.

7.Refund processing

Once a refund is approved, it is issued to the original payment method. Refund processing by banks and payment providers typically takes 5–10 business days, although exact timing depends on your payment provider or card issuer.

8.How payments are made

InfoFusion does not process payments on this website. Invoices are issued by email (or WhatsApp on request) and include a secure payment link from our third-party payment provider. Payment is completed on the provider's own secure payment page, and InfoFusion never receives or stores your full card details.

9.Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above is revised accordingly. Material changes will be communicated by email to active customers.